Work With Me
I can be the strategic lead across an entire project, collaborating with a wider team from ideation through post-launch iteration. Or we can work together on your specific needs — defining mission and vision, creating product and UX strategy, designing experiences and services, planning and facilitating workshops or meetings, conducting user research, hiring and managing a team of product managers and designers, or coming up with new ways of working and managing organisational change.
My work process is flexible and adapts to the situation and needs at hand, but over the years I’ve found that most projects share some of these common elements:
Vision & Strategy
I can help you figure out what your customers want and how to give it to them. We'll identify the gaps and areas for improvement in your current offerings, then define a vision that will motivate your team and a strategy to help you turn ideas into reality.
UX & Service Design
To design a compelling service or user experience, I'll dig deep to understand your users' goals and desires, and then translate them into design artefacts (personas, wireframes, journey maps, etc) that you can understand and act upon.
User research is essential to good design. Observing and understanding people and how they interact with your product helps you catch potential issues early and can help shorten development cycles.
Workshop Planning & Facilitation
Whether it's a one-hour strategy session or a five-day design sprint, I can help you get the most out of your time together. This generally involves understanding the desired outcomes and the people involved in the decisionmaking process, designing a structure and agenda, scene-setting, moderation, and the recording and sharing of outputs.