Hi, I'm Charlotte, and I can help you with

I help organisations find new ways to connect with and delight their users, and set themselves up for continued success in a changing world. This might mean creating a new product or service from scratch, working with stakeholders around the business to teach new ways of thinking and working, or it might just mean diving deep to improve what’s already there.

I’ve helped organisations from seed-stage startups to major publishers better understand their users, design world-class experiences, work in a lean and collaborative way, and launch amazing products. Most recently as Lead UX Designer at The Guardian, and before that for the likes of the New York Times, Newsweek, and Axel Springer.

Dive in to learn more about my previous work, speaking engagements, how we might work together, or just get in touch. I’m currently available for consultation and select projects.


I’ve worked with companies from major publishers to seed-stage startups. Here are some of my favourites.